Refund Policy
At Frankly Natural, we are committed to providing high-quality natural supplements and personal care products. If you are not completely satisfied with your purchase, please review our refund policy below.
Returns
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Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Returns must be initiated within 30 days of the purchase date.
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Non-Returnable Items: Certain items are exempt from being returned, including perishable goods, intimate or sanitary products, and gift cards.
Refunds
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Process: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
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Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Late or Missing Refunds
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Processing Time: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.
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Further Assistance: If you’ve done all of this and still have not received your refund, please contact us at orders@franklynatural.com.
Exchanges
- Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@franklynatural.com.
Shipping Returns
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Return Address: To return your product, please mail it to: [Insert Return Address Here].
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Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Contact Us
If you have any questions about our refund policy, please contact us at orders@franklynatural.com.